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Terms & Conditions, Shipping & Returns

Payment

Methods of payment are debit/credit card, PayPal, bank transfer, cheque or cash. No goods can be collected or arrangements for delivery made until we have cleared funds. When items are reserved on our website without payment, the reservation will last a maximum of 3 days (unless arrangements to the contrary have been made). After this time the items will be offered for sale again.

 

VAT

We are on the HMRC flat rate VAT scheme and so can issue VAT invoices. This is different to most antique dealers who are on the HMRC margin scheme and not permitted to issue VAT invoices. This is why prices are shown with and without VAT.

 

Shipping

We can organise competitive UK and WORLDWIDE shipping. All of our stock is available for immediate collection (by appointment) or despatch, although ideally we like a couple of days to check, clean and wrap if possible.
 
We offer an insured delivery service to the whole of UK (excluding islands and Highlands). Where appropriate, smaller items will be sent using a parcel delivery service and you should allow around 1 week for delivery. Larger items will be sent via a specialist antique furniture courier. Please allow around two to four weeks for deliveries. As standard we offer a one man delivery service and the driver will not be able to carry large or heavy items on his own. Our insurance policy (like most others) only covers curb side deliveries. Upon request from the customer, the driver will happily carry items into your home, or where items are large assist others to do so, however in the event that any damage is caused to the item, home or person (whether this be the customer, their helpers or our driver), this will be at the customer's (or their insurers) responsibility. If you require International, urgent or 2 man delivery please call 07866 705199 or email mark@priorandwillis.co.uk, as we are likely to be able to organise this for you (usually at additional cost).
 
 

Terms of Sale 

Antique furniture is old and we have done our best to describe any major faults. The buyer should expect imperfections such as shrinkage cracks/gaps, scratches, knocks, marks, wear, chips, distortion, repairs to structure and veneers, extinct woodworm holes, finish deterioration/patina and alterations. These features are to be expected on genuine antiques and add to their character and historical honesty. It is quite usual also for handles, drawer bottoms/runners, feet and other component parts to be worn or replaced over the years. Unless otherwise stated there is unlikely to be a key and the locks may or may not exist/work. Please call 07866 705199 or email before buying and we will send additional photos and do our best to describe the item honestly. This is always a good idea. Even better you are welcome to come and view the item before buying. Just call us on 07866 705199 or email mark@priorandwillis.co.uk for an appointment.

 

Returns

For distant or off premises purchases we offer a full no quibble refund excluding our delivery and collection costs. Orders must be cancelled in writing (emails are fine) within 30 days of receipt. The customer must prepare the item purchased for collection by wraping/boxing in its original packaging and permit collection in a reasonable time frame. Refunds will be made within 14 days of safe return to our offices. Deductions will be made for any damage caused whilst the item purchased is in the care of the customer (from customer's first receipt, to arrival back at our offices). This offer does not apply to items purchased at our offices, when any refunds will be at our discretion.
 

Cancelled orders when storage has been requested will be refunded in full, less a 20% charge to cover cleaning, wrapping and storage.

 

About Us

We are an antiques business that cares about customer satisfaction. We want all of our customers to be happy with any purchase, so please feel free to ask as many questions as you like. All items are available for viewing by appointment, which we actively encourage. We will always be more than happy to email high resolution photos, or honestly describe any item.
 
Prior and Willis Antiques and West Norfolk Antiques are trading names of Prior & Willis Limited.

 

WE DO NOT STORE CREDIT CARD DETAILS, NOR DO WE SHARE CUSTOMER DETAILS WITH ANY THIRD PARTIES.

 

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